Refund policy

Last Updated: September 10, 2026

We want you to be satisfied with your purchase from Medical Village Apothecary. If you are not satisfied with your order, please contact us so we can review your request.

Returns

Eligible products may be returned within 30 days of delivery, provided they are unused, unopened, and in their original packaging.

To request a return, please contact us before sending any item back. Unauthorized returns may not be accepted.

Non-Returnable Items

Certain products may not be eligible for return, including items that have been opened, used, damaged after delivery, or are otherwise marked as non-returnable.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We may request photos or other information to help resolve the issue.

Return Shipping

Unless the item was received damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Contact Us

Medical Village Apothecary
1610 Vaughn Rd, Suite K
Burlington, NC 27217
Phone: (336) 228-1336
Email: info@medicalvillageapothecary.com